cc111 Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") sets out how cc111 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data relating to individuals who visit or use the cc111 website at cc111.bio and all associated services ("Players", "Users", "you"). This Policy should be read together with our Terms and Conditions and our Responsible Gaming Policy, both of which are available on this website.

By registering an account on cc111, depositing funds, or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform or create an account. This Policy may be updated from time to time; the version currently published on this page is the operative version.

What Personal Data We Collect

cc111 collects personal data in the following categories. We collect only what is necessary for the stated purposes and do not retain data beyond what is required.

How We Use Your Personal Data

cc111 uses the personal data we collect for specific, lawful purposes only. We do not use your data for purposes incompatible with those stated below. The primary purposes for which we use your data are as follows:

• To create and manage your cc111 player account, verify your identity and age, and maintain accurate account records throughout your relationship with the Platform.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all financial transactions for accounting, compliance, and dispute resolution purposes.
• To fulfil our anti-money-laundering (AML) and know-your-customer (KYC) obligations, including conducting ongoing monitoring of transaction patterns and reporting suspicious activity to relevant authorities where required by law.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling, and to administer deposit limits, session time limits, cooling-off periods, and self-exclusion arrangements.
• To send you service communications, including account activity notifications, security alerts, deposit confirmations, withdrawal status updates, and promotional offers where you have opted in to receive marketing communications.
• To improve the performance, security, and user experience of the cc111 Platform by analysing aggregated usage data, identifying technical issues, and testing new features prior to full deployment.

Legal Basis for Processing

cc111 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contract performance — processing that is necessary to fulfil our obligations under the Terms and Conditions you accepted when registering your account, including account management, payment processing, and game service delivery.
• Legal obligation — processing that is required to comply with applicable laws and regulatory requirements, including AML obligations, KYC verification requirements, and any data disclosure orders issued by competent authorities.
• Legitimate interests — processing carried out for cc111's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided that these interests are not overridden by your own rights and interests.
• Consent — where we rely on your freely given, specific, and informed consent to process your data for a particular purpose, such as sending you promotional emails or SMS messages. You may withdraw your consent at any time by contacting cc111 support or by updating your marketing preferences in your account settings.

How We Share Your Personal Data

cc111 does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers — including bKash, Nagad, Rocket, Upay, and card payment processors — receive the minimum transaction data necessary to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and to use it only for the purpose of processing your transactions.
• Game technology providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — receive session authentication data necessary to deliver their games on the cc111 Platform. These providers do not receive your payment data or identity documents.
• Regulatory and law enforcement authorities — where we are required by applicable law, court order, or lawful instruction from a competent government authority to disclose personal data, we will comply with that requirement. Where legally permitted to do so, we will notify you of any such disclosure request.
• Fraud prevention and identity verification services — in the course of conducting KYC checks, we may share identity document data with accredited third-party identity verification providers. These providers are engaged solely to verify the authenticity of documents and are bound by strict confidentiality obligations.

Cookies and Tracking Technologies

cc111 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and collect aggregate usage statistics. The following categories of cookies are used on cc111:

• Essential cookies — strictly necessary for the Platform to function, including session management, login authentication, and security tokens. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies — used to collect anonymous usage data about how players navigate the Platform, which pages are most frequently visited, and where technical errors occur. This data is used in aggregate form only and cannot identify individual players.
• Preference cookies — used to remember your language preference, display settings, and other personalisation choices so that you do not need to reconfigure them each time you visit the Platform.

You may control cookie settings through your browser's privacy or settings menu. Disabling essential cookies will impair your ability to log in and use the Platform. Disabling analytics or preference cookies will not prevent you from using cc111 but may affect your browsing experience.

Data Retention

cc111 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and identity verification documents are retained for a minimum of 5 years from the date of account closure; financial transaction records are retained for a minimum of 5 years from the date of each transaction; gaming activity records are retained for a minimum of 3 years; communications and support records are retained for 2 years.

Where retention beyond these periods is required for ongoing legal proceedings, regulatory investigations, or dispute resolution, cc111 will retain the relevant data until those proceedings are finally concluded. When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

Data Security

cc111 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive data at rest, role-based access controls limiting which staff members can access player data, and regular security assessments of our systems and third-party integrations.

While cc111 takes all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying cc111 support immediately if you believe your account has been compromised.

Your Data Rights at cc111

Subject to applicable law and certain limited exceptions, you hold the following rights in relation to the personal data that cc111 holds about you. To exercise any of these rights, please contact cc111 support with your account details and a description of the right you wish to exercise.

cc111 will respond to data rights requests within a reasonable timeframe. In some cases, cc111 may be unable to fulfil a deletion or restriction request where retaining the data is required by law — for example, where transaction records must be kept for AML compliance. In such cases, cc111 will explain the reason for the limitation in writing.

Children's Privacy

cc111 is strictly an adult platform for persons aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If cc111 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. Parents and guardians who believe that their child has registered an account on cc111 should contact our support team immediately.

Third-Party Links and Services

The cc111 Platform may contain references to or integrations with third-party services, including game providers and payment processors. These third parties operate their own privacy policies, and cc111 is not responsible for the data practices of third-party services. When you interact with a third-party service through the cc111 Platform — for example, when a game loads in an embedded frame from a game provider's infrastructure — that provider's own data practices apply to the data they collect directly. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.

Changes to This Privacy Policy

cc111 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our Platform. When we make material changes to this Policy, we will notify registered players via their registered mobile number or email address, or by displaying a prominent update notice on the Platform.

Your continued use of the cc111 Platform after a revised Privacy Policy has been published and notified to you constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should cease using the Platform and may contact cc111 support to request voluntary account closure and data deletion where applicable.